1. Acceptance
By accessing or using Global Tour Mart websites, applications or services (“Services”), you agree to these Terms & Conditions. If you are accepting on behalf of a company, you represent that you have authority to bind that company.
2. Services
Global Tour Mart provides a cloud SaaS CRM and ERP platform for travel businesses, including tools for customers, bookings, itineraries, quotations, invoicing, analytics and optional WhatsApp Business automation via Official Meta APIs.
3. Account Registration
You must provide accurate business and user information, keep credentials confidential and promptly update account details. You are responsible for activity under your account and for assigning appropriate staff roles.
4. Subscription
Access to paid features requires an active subscription or agreed commercial arrangement. Plan features, limits and pricing may vary. We may change plans with reasonable notice for renewals.
5. Customer Responsibilities
- Use the Services only for lawful travel-business purposes
- Obtain all required consents from your end customers before messaging them
- Maintain accurate CRM records and booking information
- Safeguard API credentials and user access
- Comply with applicable privacy, consumer and telecom laws
6. WhatsApp API Usage
WhatsApp features require you to connect your own Meta WhatsApp Business Account. Global Tour Mart does not provide or share WhatsApp numbers. Messaging volume, template approval and quality ratings are governed by Meta/WhatsApp platform rules and may affect deliverability.
7. Meta Policy Compliance
You must comply with Meta Platform Terms, WhatsApp Business Terms, Commerce and messaging policies. You are solely responsible for message content, template submissions, opt-in practices and any Meta enforcement actions against your Business Account.
8. Acceptable Use
You may not misuse the Services to spam, phish, harass, send unlawful content, reverse engineer the platform, circumvent security, resell unauthorized access, or interfere with other customers. We may suspend accounts that violate these Terms or create security risk.
9. Payment Terms
Fees are due according to your invoice or subscription cycle. Late payments may result in suspension. Taxes are your responsibility unless stated otherwise. Failed payments may be retried and may incur reactivation conditions.
10. Refund Policy
Unless required by law or expressly agreed in writing, subscription fees are non-refundable once a billing period has started. Demo periods or promotional credits, if offered, are discretionary and may be withdrawn.
11. Service Availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance, provider outages (including Meta API downtime) or force majeure events may affect availability. We will use commercially reasonable efforts to restore service promptly.
12. Limitation of Liability
To the maximum extent permitted by law, Global Tour Mart is not liable for indirect, incidental, special, consequential or lost-profit damages. Our aggregate liability arising from the Services is limited to the fees you paid to us for the Services in the three (3) months preceding the claim.
13. Termination
Either party may terminate according to the subscription agreement or these Terms. We may suspend or terminate for non-payment, legal risk or material breach. Upon termination, your right to access the Services ends; limited data export assistance may be available upon request.
14. Data Ownership
You retain ownership of your business data and end-customer data that you submit to the platform. We process such data to provide the Services. Meta Platform Data is used only as authorized and described in our Privacy Policy.
15. Intellectual Property
The Global Tour Mart platform, branding, software, documentation and related IP remain our exclusive property. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription.
16. Confidentiality
Each party agrees to protect the other’s confidential information and use it only for performing obligations under these Terms, except where disclosure is required by law or the information is already public through no fault of the receiving party.
17. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, labor disputes, internet or power failures, or outages at Meta or other critical providers.
18. Modification of Terms
We may update these Terms periodically. Updated Terms will be posted on this page with a new effective date. Continued use after the effective date constitutes acceptance. If you disagree, you must stop using the Services.
19. Governing Law
These Terms are governed by the laws of India. Courts in Gujarat, India shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, subject to any mandatory consumer protections that cannot be waived.
20. Contact
Company: Global Tour Mart
Email: globaltourmart@gmail.com
Phone: +91 9723219994
Jurisdiction: Gujarat, India