1. Introduction
Global Tour Mart (“we”, “us”, “our”) operates a cloud-based CRM and ERP SaaS platform for travel businesses. This Privacy Policy explains how we collect, use, store, share and protect information when you use our website and services, including integrations with Meta WhatsApp Business APIs.
2. Information We Collect
Depending on how you interact with Global Tour Mart, we may collect the categories of information described below.
3. Business Information
Business name, legal entity details, address, industry type, tax identifiers (where provided), subscription plan and account configuration.
4. Contact Information
Names, email addresses, phone numbers and job titles of account owners, staff users and demo/contact form submitters.
5. WhatsApp Business Account Information
When you connect WhatsApp, we may process WhatsApp Business Account identifiers, phone number IDs, display names, verified business status and related Meta configuration data that you authorize.
6. API Credentials
Access tokens, app secrets, webhook verification values and similar credentials you provide to enable messaging. Credentials are stored securely and used only to operate the integration you configured.
7. Customer Contacts
Traveler or end-customer contact details that your business uploads or generates inside the CRM (for example names, phones, emails, booking references) for operational communication and record-keeping.
8. Usage Data
Log data such as IP address, browser type, device information, pages viewed, feature usage, timestamps and diagnostic events needed to secure and improve the service.
9. Cookies
We may use essential cookies for authentication and security, and limited analytics cookies to understand product usage. You can control non-essential cookies through your browser settings where applicable.
10. Purpose of Processing
We process personal and business data to provide the SaaS platform, authenticate users, deliver messaging features, support customers, bill subscriptions, prevent abuse, comply with law and improve product reliability.
11. How We Use Data
- Operate CRM, ERP, booking, billing and communication features
- Send service messages you initiate or configure
- Provide customer support and onboarding
- Maintain security, audit trails and fraud prevention
- Meet contractual and legal obligations
12. Meta Platform Data Usage
Global Tour Mart accesses Meta Platform Data only after explicit authorization by the customer. Platform Data is used exclusively to:
- Provide WhatsApp messaging
- Send approved template messages
- Manage customer conversations
- Automate travel notifications
- Generate booking confirmations
- Manage support conversations
- Improve CRM workflows
We never sell customer information. We never use customer conversations for advertising. Each business retains ownership of its own data. We do not provide or share WhatsApp numbers; customers connect their own verified Meta Business Accounts.
13. Data Retention
We retain information for as long as an account remains active and thereafter as needed for legitimate business purposes, legal compliance, dispute resolution and security. You may request deletion subject to legal retention requirements.
14. Security Measures
We implement administrative, technical and organizational measures including encrypted transport, access controls, role-based permissions and secure credential handling. No method of transmission or storage is 100% secure, but we work continuously to protect your data.
15. Third Party Services
We use trusted infrastructure and service providers (for example hosting, email delivery and Meta Platforms for WhatsApp APIs) strictly as needed to operate the product. Third parties process data under contractual or platform terms applicable to their services.
16. International Data Transfers
Data may be processed in India and other jurisdictions where our providers operate. Where required, we use appropriate safeguards for cross-border transfers.
17. User Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, and to request data portability. Account administrators can also manage much of their business data directly in the product.
18. GDPR Compliance
Where the GDPR applies, we process personal data under lawful bases such as contract performance, legitimate interests (security, product improvement), consent (where required) and legal obligation. You may contact us to exercise GDPR rights.
19. CCPA Compliance
Where the CCPA/CPRA applies, we do not sell personal information. Eligible residents may request to know, delete or correct personal information, subject to exceptions under applicable law.
20. Data Deletion Requests
To request deletion of personal data, email globaltourmart@gmail.com with the subject “Data Deletion Request”. We will verify the request and respond within a reasonable period, subject to legal and operational constraints.
21. Children Privacy
Global Tour Mart is a business SaaS product and is not directed to children under 16. We do not knowingly collect personal information from children.
22. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the service after changes become effective constitutes acceptance of the revised policy.
23. Contact Details
Company: Global Tour Mart
Email: globaltourmart@gmail.com
Phone: +91 9723219994